What is QuAsAr?
The Quality Assurance Archive, or QuAsAr, is a web-based utility allowing telemessaging call
centers to store call evaluations ("scores") in an online database. Users are then
able to manipulate and display that data in various useful ways by running reports and viewing
historic data. In simple terms, QuAsAr makes it easy to keep track of how well your agents are
maintaining your organization's call quality standards.
Why do I need QuAsAr?
Most companies recognize the need for in-house call evaluation, but associated hurdles include
the implementation of a scoring process, and the amount of employee time needed to evaluate
calls. QuAsAr makes it easy to get started by providing you with industry-standard criteria that
can be easily modified to suit your needs, and makes the most of your time investment by
providing useful information to employees at every level of your organization. From owners that
just want "big picture" overviews at a glance, to managerial and supervisory staff that need
to identify trends or individual strengths and weaknesses, to agents that just want to keep track
of their personal performance, QuAsAr's got something for everybody.
What hardware and software is QuAsAr compatible with?
As a cloud-based service, QuAsAr can be used to evaluate calls regardless of what hardware or
software platform your call center uses. If you have the ability to listen to voice recordings
of your agents, you'll be able to evaluate calls with QuAsAr. Additionally, since QuAsAr isn't
tied to what platform you use, if you change platforms in the future, all of the historical
data recorded in QuAsAr will still be available.
How difficult is QuAsAr to set up and use?
Most users are up and running with QuAsAr in under 10 minutes, even without reviewing any of the
available support documentation. QuAsAr is designed to be as intuitive and easy to understand
as possible. If you're comfortable checking your email or using social networking sites, the
learning curve for QuAsAr should be totally painless.
What if I need help?
There's a helpful support wiki
covers a lot of the topics you'll need getting started, and additionally, you can send an email
any time, day or night. Most
support requests are resolved within 48 hours.
Is QuAsAr free?
Anyone can sign up and use QuAsAr for free for two weeks from the time of registration. There's
no catch, and no payment information is required for signup, so you can be sure there won't be
any surprise charges. After the trial period, you can continue to use QuAsAr for a nominal
subscription fee. Subscription time can be purchased in 30-day or 1-year increments, review
the information in your 'My Account' tab for additional pricing information.
Can I use QuAsAr on my iPad or Android tablet?
Our users report successfully using QuAsAr on a variety of mobile platforms.
Nearly any modern device with a web browser can be used to evaluate calls and run reports.