Quasar Documentation

frequently_requested_features - [More Granular Permission Controls]

admin (admin@undisclosed.example.com) — 2019-12-31T16:36:25-0400

Frequently Requested Features Fractional Scoring Users request nth decimal-place precision for call averages. Status: Each call's overall score is truncated (not rounded) before being stored in the database. On reports or other elements that display multiple scores averaged together, any resultant fractional places are rounded. This behavior was chosen for the sake of simplicity and readability, and implementing decimal-level-precision would require fundamental changes to the way call scores …

agent_logins

admin (admin@undisclosed.example.com) — 2019-12-31T16:35:09-0400

Agent Logins Agent logins are a way for Quasar administrators to create limited-access logins for agents to review their own evaluations and run some limited reports related to their personal performance. Agent logins are an optional feature, and are not necessary if the administrator would prefer the agents not have access to their evaluations.

start - [Introductory Topics]

admin (admin@undisclosed.example.com) — 2019-12-31T16:21:22-0400

Welcome to the Quasar Wiki Here you can find support for Quasar, the Quality Assurance Archive, the web app for telemessaging call centers at callscores.com. If you need additional support, you can contact us at support@callscores.com About Quasar Quasar is a web-based utility to record and track call monitoring scores in a telemessaging call center environment. Advanced reporting features allow management a 'big picture' outlook on the kind of quality your clients can expect from your organ…

random_call_selector - created

admin (admin@undisclosed.example.com) — 2019-02-25T13:48:17-0400

Random Call Selector The Quasar Random Call Selector allows users of the Startel Soft Switch Voice Logger to randomly select voice recordings and import them directly to Quasar. Filter by date, client, agent, and much more. Installing and Using the Random Call Selector

scoring_method - created

admin (admin@undisclosed.example.com) — 2019-02-25T13:25:45-0400

Scoring Method Quasar intentionally utilizes a simple scoring method to create minimal confusion as to how the final scores are calculated. This simple method enables call center management to easily reproduce the results, as well as demonstrate them to their agents, should questions arise.

creating_and_editing_criteria - created

admin (admin@undisclosed.example.com) — 2019-02-25T13:00:30-0400

Creating and Editing Criteria [A user-created category with a custom criterion] Quasar allows you to customize your scoring criteria to suit your unique clients and environment. While the default criteria are based on industry standards and are sufficient for many users, Quasar has the flexibility to suit the individual needs of many different types of calls and call centers. You can modify your criteria from the

customcat.png - created

admin (admin@undisclosed.example.com) — 2019-02-25T12:58:53-0400

criteria.png - created

admin (admin@undisclosed.example.com) — 2019-02-25T12:56:08-0400

reviewer_logins - created

admin (admin@undisclosed.example.com) — 2019-02-25T12:50:36-0400

Reviewer Logins Reviewer logins are a way for Quasar administrators to avoid sharing their login credentials and create limited-access logins for other staff that will be reviewing calls. Reviewer logins are an optional feature, and are not necessary if only one person will be evaluating calls, or if all users require administrative access.

getting_started - created

admin (admin@undisclosed.example.com) — 2019-02-25T12:47:42-0400

Getting Started Creating an Account To create an account, visit the signup page. The user name and password will be the primary login to administer and review your information. Your email address will be the method used to contact you, should the need arise. Your time zone is required to display call timestamps in your local time.

wiki:logo.png - created

admin (admin@undisclosed.example.com) — 2019-02-25T12:04:01-0400